Subscription & Refund Policy
This Subscription & Refund Policy (“the Subscription Policy”) explains how subscriptions to the Services of Mossso work, how they renew and cancel, and when refunds are available. It forms part of the Terms of Service.
1. Plans and pricing
1.1 We offer subscription plans of different lengths (for example 4, 8 or 16 weeks). The price, billing period and any introductory discount are shown clearly at checkout before you confirm.
1.2 Introductory prices apply to the first billing period only. After that, the subscription renews at the regular price shown at checkout.
2. Automatic renewal
2.1 Subscriptions renew automatically at the end of each billing period for a further period of the same length, unless cancelled beforehand.
2.2 We will send a reminder to your registered email address before each renewal where required by law.
3. Cancellation
3.1 You can cancel at any time from your account settings or by emailing kibisno.ao@gmail.com. Cancellation stops future renewals; you keep access until the end of the period already paid for.
3.2 Cancelling does not automatically entitle you to a refund of the current period.
4. Refunds
4.1 Statutory right of withdrawal. Consumers in the EU/UK may withdraw within 14 days of purchase. Because the Services deliver digital content immediately, by starting the Services you acknowledge that the right of withdrawal is lost once your personalised report has been generated, to the extent permitted by law.
4.2 Satisfaction refund. If you are not satisfied, you may request a refund of your first payment within 7 days of purchase by emailing kibisno.ao@gmail.com from the address on your account. Renewal payments are not refundable except where required by law.
4.3 Refunds are returned to the original payment method and may take several business days to appear, depending on your bank.
4.4 We may refuse refunds where we reasonably believe the request is abusive, for example repeated purchases and refunds of the same Services.
5. Failed payments
5.1 If a renewal payment fails, we may retry it and may suspend access until payment succeeds. If payment cannot be collected, the subscription will be cancelled.
6. Changes
6.1 We may update this Policy. Changes that affect an existing subscription will be notified before they take effect.